Schedule Facebook Posts for Customer Service Teams & Support
Need to keep customers updated on Facebook while handling support requests?
The Solution
Schedule your Facebook content to share updates, answer common questions, and help customers - all while focusing on providing great support.
As a customer service team, Facebook helps you reach customers quickly. Here's how we help:
Support Features
• Schedule service updates
• Share help articles
• Track customer questions
• Monitor response times
• See common issues
Content Strategy
• Service announcements
• Help guides
• FAQ updates
• Support tips
• Customer wins
Focus on helping customers while maintaining clear Facebook communications.
Key Benefits
Schedule updates ahead of time
Keep customers informed
Share help regularly
Build service presence
Track response times
Help more customers
Key Features
Everything you need to succeed, nothing you don't
Support Planning
Schedule service content effectively.
Service Analytics
Track help and response times.
Update Calendar
Share information consistently.
How It Works
Plan Content
Create your support content plan
Plan your content mix including updates, guides, and FAQs.
Write Posts
Prepare your Facebook content
Create your posts, including service updates, tips, and help articles.
Set Schedule
Choose support times
Schedule your posts for when customers need help most.
Track Results
Monitor effectiveness
Track how your content helps customers and improves support.
Frequently Asked Questions
How often should support teams post?
We suggest 3-4 posts per week, focusing on helpful updates and common solutions.
Can I schedule service updates?
Yes, you can schedule maintenance notices and service announcements ahead of time.
How can I track customer response?
Our tools help you track response times, customer satisfaction, and content effectiveness.
Will this improve customer support?
Yes, regular updates help customers find answers and reduce support requests.